Answers to your commonly asked questions. Have a question that isn't answer here? Use our contact page and we will get back to you.
Can I cancel/modify my order once it has been submitted?
Yes. If it hasn’t been shipped, it can be cancelled or modified. Just call us right away at 843-715-0634 with your order number ready.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking and shipping information.
My tracking says "delivered" but I have yet to receive my order.
Please allow up to 3 business days from your order’s delivery date before contacting us for an investigation. You may also contact the carrier with your tracking number to investigate further.
Are shipping fees refundable?
All shipping costs, including returns costs are non-refundable.
Can I exchange/return my item(s) in store?
Yes – Items purchased online (except for Final Sale or Special Order items) can be exchanged or returned in store within 7 days from your delivery confirmation date. Your original sales receipt is required.
*Please note that our stores cannot credit your PayPal account.
If I purchase a sale item online, is it final sale?
Yes.
Can I exchange/return an item by mail?
Yes. Please call us at 843-715-0634 for a Return Authorization number. Items received without a return authorization number will not be eligible for return or exchange.
When returning by mail, how long will my refund take?
Upon receipt, allow approximately 10 business days for your credit to process and a few additional days for your bank to process it.
Can I use my coupon/gift certificate online?
At this time gift certificates can be redeemed in store or by phone
Can I get a price adjustment if the price of an item goes on sale or on promotion?
Unfortunately no. We are a small boutique and our sales are dependent on season and inventory levels.